A 99.9% Server Uptime
Our cloud hosting system is based on a stable, enterprise–level hardware architecture and a significantly modified Linux distro. Thus, irrespective of what your website is, or how many site visitors you’ve got, or even in case there is a distributed denial–of–service attack, our machines will stay up and your web sites will stay visible online.
All cloud service packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on top–drawer hardware parts delivered by Juniper. Moreover, on each and every router, we have installed a firewall with a complex algorithm in order to sift out all shady requests.
Thus, in each of our datacenter facilities – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done our best to lessen all possible risks with our cloud hosting packages and while we provide top–class tech support, there are times when the customer is simply not satisfied with what we offer. Or he has to move to a more robust web hosting service, such as a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not fully satisfied, you will receive a refund.
24/7 Technical Support
We’ve attentively handpicked each single member of our 24x7 support staff so that we can offer you the best possible support service you can get. Each one of our technical support engineers has several years of experience dealing with hosting accounts behind his back, so they know very well what they are doing. Plus, they’re available 24/7/365 – you can touch base with them at any time and they will respond to you ASAP.
Their average response time is under twenty minutes, whilst with other web hosting firms you need to wait around for days. Besides, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be answered in less than 60 minutes.