24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance without delay, so our cloud hosting services come with 24/7 support plus various means of communication. If you do not have an account yet, you can call us or come on our live chat and chat with a live representative, to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up obtaining a service that you can't use. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. In contrast to the majority of providers on the market, we respond to all of the tickets within an hour, so you will not have to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you can take advantage of our 24/7 support services even on public holidays. All of your websites will be available all the time and so will we. With quite a few communication options, you'll be able to choose the easiest way to get in touch with us and inquire about our services in case you do not have an account yet, or get assistance in case you are already our customer. You are able to call us, start a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature 1-hour reply time warranty, although it rarely takes over 20 minutes to get assistance irrespective of the nature of the issue. With our customer and technical support services, we will be there for you whenever you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server from us, you can use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local phone numbers in the USA, Great Britain and Australia as well as a live chat service. If you are an active customer and you're looking for assistance with a technical issue which requires additional time to analyze or resolve, you'll be able to open a ticket through your billing account or you'll be able to send an e-mail and we will take care of the problem and send you an answer within 1 hour. The response time is guaranteed 24/7, including holidays and weekends, yet for many issues it takes no more than 30 mins to receive support. The support service covers your VPS and all the pre-installed software it features, so if you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we offer come with 24/7 support via several methods of communication and with a one-hour max reply time guarantee. In case you want to learn more about the plans or you have any kind of general or billing questions, you can phone one of the local numbers we have globally or you can use our live chat support and talk with a live agent. For strictly technical difficulties which need assistance from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an e-mail, as these channels are more appropriate to track a given problem. The response time for them rarely surpasses 30 mins, so you can forget about waiting for a full day so as to get help. Our support service is available for any kind of server-related matters, and the pre-installed software. In case you want assistance for third-party apps, you can consider adding the Managed Services upgrade that we provide with all of the plans.