Even though the hosting service offered by the different companies is relatively the same, every provider has got a customized platform with its own modifications and different ways to carry out particular tasks. In situations like this, an information-laden knowledge base would be very useful both for people with zero previous experience and for technically proficient individuals who will sooner or later find out how particular procedures are accomplished, but will waste some time in the meantime. The purpose of such a knowledge base is to help make the hosting service quick and simple to use, saving users both time and efforts. The outcome is more content customers, since they can easily find the information they desire, and substantially less work for the customer service technicians, because usually the vast majority of the questions and difficulties that customers have got are already described in the knowledge base. If the articles themselves are written well and encompass more things, you will be able to discover more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you’ve purchased your first cloud hosting plan through our company or have transferred your site over to us, you’ll get familiar with our platform and our in-house built Hepsia hosting Control Panel in no time due to the fact that we have prepared an in-depth online knowledge base where you can find all the info that you will ever need – both general info with regard to the service as a whole and more concrete info about the separate features that you can use and the challenges that you may chance upon. The articles themselves are available in two places. The complete article collection is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different features in each and every Control Panel section too. You can get to know how to do practically everything, from enabling an .htaccess config file to administering an electronic mailing list, and all the articles offer thorough guidelines, so you’ll never get baffled because of an ambiguous text. Needless to say, if you bump into a more specific problem and you can’t find an adequate solution in our knowledge base, you can get in touch with our customer service team 24/7.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an exhaustive online knowledge base for all our current and prospective customers, so if you buy a semi-dedicated server account through our company, you’ll be able to find any info that you’re looking at any moment. We’ve got a large number of educative articles, which will help you understand better what’s happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are just 2 examples. Our exhaustive guides will help you do anything you need – unzip an archive, import a MySQL database, redirect a domain, and so on. Moreover, we’ve also got troubleshooting guidelines, which will permit you to discover what induces a given problem and the probable solutions for it. In case you’re not able to send email messages or your domain returns a 500 Internal Server Error message, for example, you can resort to our knowledge base and fix the problem very quickly. You can access the articles through any section of the Control Panel, as well as through the all-encompassing Help section.