In case you’ve purchased a web hosting plan and you have certain questions associated with a given function/feature, or in case you’ve faced a certain challenge and you need support, you should be able to touch base with the respective support team. All web hosting providers use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, since the best way to fix an issue most often is to open a ticket. This form of correspondence makes the responses exchanged by both parties easy to track and permits the customer support staff members to escalate the issue in the event that, for instance, an administrator has to get involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you will have to have at least 2 different accounts to touch base with the client support staff and to actually manage the hosting space. Constantly switching from one account to the other may often be a drag, not to mention the fact that it takes quite a long time for the majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud service is not separate from the web hosting account. It’s included in our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with just a few clicks of the mouse, without having to log out of your web hosting account. The ticketing system comes with a quick-search box, so you can track the status of practically any trouble ticket that you’ve posted in the past, if required. Additionally, you can see knowledge base articles that belong to different problem categories, which you can select, so you can find out how to deal with a specific problem even before you open a ticket. The ticket response time is maximum sixty minutes, so you can get prompt assistance at any given moment and if our customer support staff advises you to do something within your account, you can do it straight away without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated service, which goes to say that you will not require some other platform to touch base with our technical support team – you can do that on the spot the moment you experience a problem. Posting a new ticket takes a couple of clicks and finding an older one is equally easy. With our smart search filter, you can quickly find any ticket that you have already posted. You can send a ticket at any given time since our client care team representatives are available to you 24 hours a day, 7 days a week and answer in no more than sixty minutes, although it rarely takes this much to get an answer. With Hepsia, you will have everything in one single location and you can forget about needing to sign in and out of 2 or more platforms to fix a simple issue.