Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud service is not separate from the web hosting account. It’s included in our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with just a few clicks of the mouse, without having to log out of your web hosting account. The ticketing system comes with a quick-search box, so you can track the status of practically any trouble ticket that you’ve posted in the past, if required. Additionally, you can see knowledge base articles that belong to different problem categories, which you can select, so you can find out how to deal with a specific problem even before you open a ticket. The ticket response time is maximum sixty minutes, so you can get prompt assistance at any given moment and if our customer support staff advises you to do something within your account, you can do it straight away without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated service, which goes to say that you will not require some other platform to touch base with our technical support team – you can do that on the spot the moment you experience a problem. Posting a new ticket takes a couple of clicks and finding an older one is equally easy. With our smart search filter, you can quickly find any ticket that you have already posted. You can send a ticket at any given time since our client care team representatives are available to you 24 hours a day, 7 days a week and answer in no more than sixty minutes, although it rarely takes this much to get an answer. With Hepsia, you will have everything in one single location and you can forget about needing to sign in and out of 2 or more platforms to fix a simple issue.