A live chat is one of the several methods of communication supplied by some hosting suppliers as a part of their support services. Depending on the service provider, the chat is used for billing, pre-sales and/or tech support. This way of communication is faster than a support ticket and it will make it less likely to misspell or misunderstand something in comparison to a telephone call with an agent. Furthermore, when the problem that you have needs some time to be reviewed and taken care of, you can do something different in the meantime instead of just waiting, as you would have to do when you call. Also, you can use a live chat assistance service free of charge as long as you have world wide web accessibility even when your website hosting provider is based in a different country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Hosting

Along with the telephone and ticket support, we offer live chat support too. You'll be able to contact us every day, which includes weekends and holidays, and we will give you more info about the cloud service that we supply in case you are not a customer yet, or about general and billing questions in case you already have an account. Though for solely tech issues you will need to open a ticket to our technical assistance team, since such issues will need more time to be taken care of, you may still contact us through our live chat for some technical info. For instance, we will assist you to set up an email address in your e-mail client or troubleshoot a variety of problems, saving you plenty of time. Even if our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is designed for all of our potential and active customers. If you are searching for a new website hosting account, you'll be able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated service in order to select the right package for your websites. In the event that you already own an account with us, we will assist you timely with billing, general and first-level technicalissues. Even though in some cases you'll need to open a ticket because there're issues that can't be resolved through a live chat, we can help you with lots of standard tasks, for example setting up an email account in an e-mail client or forwarding one domain to another. This way, you'll enjoy prompt support and you will save a lot of time.