One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our cloud service and you’ve got a query or run into some complication, you can get in touch with us 24/7/365 by opening a support ticket or by writing an email and we guarantee that you will receive a response in less than 60 minutes. If the issue can be resolved, we will do it before we reply to you, while in case there’s something that you need to do on your end, we’ll give you all the required details – what settings to check, what possible solutions to try out, etc. Usually, you will receive an answer within thirty minutes max, which goes to say that waiting around for hours or even for more than 1 day to receive support is something out of the question. Our 1-hour reply time guarantee applies to any question that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer service staff reps will be at your disposal at all times and they’ll respond to any support ticket that you open via the web hosting Control Panel within one hour max. The ticket response time is guaranteed irrespective of whether you’ve got a generic inquiry with regard to your semi-dedicated server or you face a certain complication and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we’re available 7 days a week to cope with any billing, technical or general issue. In case you get in touch with us about anything that is within our capability, we’ll sort it out before we respond to you, so you will not have to wait around for hours or days while the problem continues. In case there is something that you have to do on your end, we will provide you with the necessary information – what workable solutions to try, what steps to take, etc.