Phone Support in Cloud Hosting
We know that being able to consult with a live agent is very important, that's why we have 3 support lines globally (UK, USA and Australia) and you can reach us on the phone for fourteen hours every day. If you consider obtaining one of our cloud service, for example, you have the option to phone us and learn more about our solutions before you order to make sure that we do meet all the system requirements for your websites. Following the order, you will be able to contact us about all of the sales and / or billing difficulties you may experience, or get any type of general or basic tech information that you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical matters you will have to use our ticketing system, which will help you track the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any queries about the semi-dedicated server plans that we provide. Whether you need to know more about our plans, you have a billing issue or some general issue, you can just give us a call. Although some more complex troubles could need a support ticket in order to give some time to our tech support team to investigate, we're able to help you with countless tech questions on the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the USA, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we have a global number where you can contact us.