Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
Every support request you send to us will be replied to within maximum sixty minutes. If your ticket or e–mail requires additional assistance from a server administrator, we will forward it and leave a comment to notify you that your case is being examined. If you make use of the Optional Admin Services package, any of the services included there will be executed at a time that suits you.
A Top–Quality Client Support Service
Should you need any assistance while working with the Website Control Panel or with any of the apps that we have installed on the dedicated hosting server on your behalf, do not hesitate to reach the help desk support team at any moment through the ticketing system. Plus, should you need help managing your dedicated hosting server, you can order the Optional Admin Services package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and restarting services, data backup hard disk drive storage space, etc.
A User–Friendly Help Section
Our Website Control Panel was installed by default for each dedicated server. Among its functionalities is a very convenient integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of how–to articles also video versions that show all the operations that you can perform in a highly illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each Website Control Panel section.