Customer Support Channels
A 60–Minute Ticket Response Time Guarantee
Every support request you submit to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your trouble ticket or email needs additional assistance from an administrator, we will timely forward it and leave a note to notify you that your matter is being examined. If you take advantage of our Optional Admin Services package, any of the tasks included there will be performed at a time that is convenient for you.
A Topflight Client Care Service
Our technical support team will be online for you 24/7/365 should you require help while working with the Website Control Panel or with any of the applications that we install on your behalf on the dedicated server. Furthermore if you require assistance tackling all the daily admin tasks on your dedicated server, you can take a look at the Optional Admin Services package, that includes backup space, OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Section
Our Website Control Panel has been pre–installed for each dedicated server. Among its characteristics is a very useful integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most help articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You can find all the help articles and the video tutorials in the top right corner of each section of the hosting Website Control Panel.