Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Website Control Panel you can find a detailed Help Center section featuring numerous help articles and frequently asked questions. They are answered by our support team of practiced techs. Simply type in your question and our clever platform will provide you with the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • If you’d like to watch how an action is carried out or how a problem is addressed, rather than just reading about it, have a look at our collection of instructional video tutorials. They address lots of different issues and will help you quickly learn how to work with our Website Control Panel.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • With all our semi–dedicated servers, we offer a 24–7 technical support service with a sixty–minute support ticket response guarantee. A team of experienced support engineers will be online for you to respond to all the enquiries that you may possibly have. During non–peak times, an answer will be given in even less than twenty minutes.