Help and Support Channels
A 60–minutes Inquiry Reply Warranty
Our client support Department is on–line round–the–clock to take care of all of your help requests. Every single ticket you send out to us is going to be answered within no more than 60 mins. If your issue demands help from one of our administrators, we will send the ticket to the person in charge and will inform you that the issue is being resolved.
Professional Technical Support Service
Our customer support crew will be online for you 24x7 to to respond to all help inquiry tickets that you send. We offer customer help and support for all the software programs that are installed in advance on your web server. These include our in–house created Website Control Panel, the preferred Operating System and also the server management panel (based on the VPS type).
An Intuitive Help Zone
A detailed and frequently updated collection of articles is integrated into our in–house built Website Control Panel. It gives you quick tips on how to carry out all the essential site control duties. The Help area includes thorough how–to articles and step by step video guides. You can gain access to the Help area by clicking on the Help or Video buttons in the upper right side of each Control Panel section.